Returns & Refunds policy

At IPTVs UK, we aim to ensure customer satisfaction and provide a seamless experience with our IPTV services. However, certain circumstances may qualify for a refund. Please review the following terms and conditions regarding refunds.

1. Eligibility for Refunds

Refunds are only available in cases of technical issues that prevent the service from functioning as advertised.

Customers experiencing technical difficulties must contact our support team within 24 hours of subscribing to report the issue.
Refunds will not be issued for issues unrelated to technical malfunctions, such as personal dissatisfaction with channel content or service features.

2. Non-Refundable Circumstances

Refunds are not granted under the following conditions:

Change of Mind: Refunds are not provided for a change of mind, accidental purchases, or if the service does not meet subjective preferences.
Unsupported Devices: Refunds will not be issued if technical issues arise due to unsupported devices, poor internet connectivity, or third-party software incompatibility.
Promotions: Subscriptions purchased through special promotions or discounts are non-refundable.

3. Requesting a Refund

To request a refund, follow these steps:

Contact Us: Please reach out to our support team at support@iptvsuk.uk within 24 hours of encountering a technical issue.
Provide Details: When contacting us, provide a detailed description of the issue, including any relevant screenshots or error messages.
Attempt to Resolve: Our support team will attempt to resolve the issue before processing the refund request.

4. Processing Refunds

Approval: If your refund request is approved, it will be processed within 5-10 business days.
Refund Method: Refunds will be issued to the original payment method used for the purchase.

5. Contact Us

For any questions or concerns regarding our Refund Policy, please don’t hesitate to contact us at support@iptvsuk.uk. We are here to assist you!